http://jobs.scottrade.com/feeds/email-and-chat-supervisor-jobs/ Custom RSS Feed for email-and-chat-supervisor-jobs Fri, 24 May 2013 08:30:48 GMT en-us /sites/scottrade/images/Scottrade-Careers-Logo.png http://jobs.scottrade.com/feeds/email-and-chat-supervisor-jobs/ 720 Description:

Scottrade, Inc. has a Service Center Customer Service Representative position available in Saint Louis, MO. The main purpose of this position is to work as a customer service representative within the Service Center to support customers with their brokerage and banking needs. The goal is to meet or exceed the Scottrade customer need via phone, chat and/or e-mail.

Responsibilities:

* Provide excellent customer service to all customers and prospects via phone, e-mail and chat. Follow-up on customer inquires not immediately resolved
* Efficiently navigate and utilize various systems and applications to service clients and prospects
* Proactively promote the benefits of Scottrade products and services to prospects and clients. Collect lead information received by phone, use email and chat to assist prospects in opening accounts
* Provide administrative support to Service Center Supervisors and brokers as necessary
* Remain current on all policies, procedures, and training
* Work with associates in the operations, service centers and the branch network to resolve customer service issues

Knowledge, Skills, and Abilitites:

* Computer literate with the ability to learn various software applications required to complete customer request.
* Ability to multitask.
* Strong verbal and written communication skills.
* Basic level proficiency with Microsoft Word, Excel, and Outlook.

Education and Experience:

* Associate’s Degree in Business, Finance, or a related field, or equivalent combination of experience and education preferred.
* 1+ year general office experience required; previous experience in financial services preferred.
* 1+ year customer service experience required.

Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.

Requirements:

Languages English – Spoken, English – Written
Location MO - St Louis]]>Tue, 21 May 2013 02:59:00 GMThttp://jobs.scottrade.com/job/Saint-Louis-Service-Center-Customer-Service-Representative-St_-Louis%2C-MO-Job-MO-63101/2421159/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.scottrade.com/job/Saint-Louis-Service-Center-Customer-Service-Representative-St_-Louis%2C-MO-Job-MO-63101/2421159/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Description:

Scottrade, Inc. has a Service Center Customer Service Representative position available in Westminster, CO. The main purpose of this position is to work as a customer service representative within the Service Center to support customers with their brokerage and banking needs. The goal is to meet or exceed the Scottrade customer need via phone, chat and/or e-mail.

Responsibilities:

* Provide excellent customer service to all customers and prospects via phone, e-mail and chat. Follow-up on customer inquires not immediately resolved
* Efficiently navigate and utilize various systems and applications to service clients and prospects
* Proactively promote the benefits of Scottrade products and services to prospects and clients. Collect lead information received by phone, use email and chat to assist prospects in opening accounts
* Provide administrative support to Service Center Supervisors and brokers as necessary
* Remain current on all policies, procedures, and training
* Work with associates in the operations, service centers and the branch network to resolve customer service issues

Knowledge, Skills, and Abilitites:

* Computer literate with the ability to learn various software applications required to complete customer request.
* Ability to multitask.
* Strong verbal and written communication skills.
* Basic level proficiency with Microsoft Word, Excel, and Outlook.

Education and Experience:

* Associate’s Degree in Business, Finance, or a related field, or equivalent combination of experience and education preferred.
* 1+ year general office experience required; previous experience in financial services preferred.
* 1+ year customer service experience required.

Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.

Requirements:

Languages English – Spoken, English – Written
Location CO - Westminster]]>Tue, 21 May 2013 00:00:00 GMThttp://jobs.scottrade.com/job/Westminster-Service-Center-Customer-Service-Representative-Westminster%2C-CO-Job-CO-80003/2609921/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.scottrade.com/job/Westminster-Service-Center-Customer-Service-Representative-Westminster%2C-CO-Job-CO-80003/2609921/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS Description:

Scottrade, Inc. has a Service Center Technician position available in Saint Louis, MO.The main purpose of this position is to provide a quality customer service experience supporting Scottrade's customers and branches in a multi-platform environment.

RESPONSIBILITIES:

* Provide excellent service to all Scottrade customers and associates while resolving technical issues via phone, e-mail and chat.
* Download, Install, and configure software such as: OPS, browsers, Java, VM, PDE’s, security software, etc.
* Identify and escalate all functional issues that affect clients and branches ability to navigate Scottrade’s trading platforms to a senior tech support representative for verification testing and documentation.
* Document client interaction into Altiris.
* Communicate and work with other internal departments to troubleshoot and resolve technical problems.
* Provide research and documentation to Product Development regarding the customers experience interacting with our trading platforms.
* Provide assistance to branch and service center employees, and existing and prospective Scottrade customers with technical or trading platform guidance.
* Review customer email and respond timely and professionally to their technical questions or route them to the IT Technical Helpdesk for review.
* Provide daily assistance to branch staff experiencing technical problems with customers attempting to access or navigate the Scottrade website.
* Assist the Service Center with orientation and training of technical issues of new Service Center brokers, associates and interns.
* Assists service center stockbrokers with customer calls as needed.
* Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

* Working knowledge of security software, firewalls, routers, networking, and ISP’s preferred.
* Technical software / hardware troubleshooting skills (memory, printers, drivers, etc) preferred.
* WIN XP/Vista/7and MAC X desktop operation systems knowledge preferred.
* Understanding of internet and intranet concepts preferred.
* Knowledge of browser functionality and configuration (IE, FireFox, Chrome and Safari) preferred.
* Ability to learn a basic understanding of the financial markets and it's terminology.
* Excellent customer service skills and ability to remain calm under pressure.
* Exceptional verbal and written communication skills.
* Quick and accurate typing and data entry skills.
* Excellent organizational skills, research and problem solving skills.
* Ability to work in a fast paced environment and multi-task.
* Basic level proficiency with Windows operating system preferred.
* Basic level proficiency with Microsoft Word, Excel, and Outlook.
* Foster company success through a professional appearance, being courteous to customers and all Scottrade associates and by having a positive attitude.

EDUCATION & EXPERIENCE:

* Bachelor’s degree in related field or equivalent combination of education and experience preferred.
* 1-3 years customer service experience required.
* 1+ year desktop support experience preferred.

Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.

Requirements:

Languages English – Spoken, English – Written
Location MO - St Louis]]>Wed, 01 May 2013 00:00:00 GMThttp://jobs.scottrade.com/job/Saint-Louis-Service-Center-Technician-St_-Louis%2C-MO-Job-MO-63101/2577168/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSShttp://jobs.scottrade.com/job/Saint-Louis-Service-Center-Technician-St_-Louis%2C-MO-Job-MO-63101/2577168/?utm_source=J2WRSS&utm_medium=rss&utm_campaign=J2W%5FRSS